Frequently Asked Questions
Do you work alone or with a crew?
Shana provides two tiers of services for her clients. For small-budget projects, clients can hire Shana at a rate starting from $500. She will personally handle all aspects of the project. For larger projects, she assembles a team based on the project's specific needs. All team members are credited professionals from the film industry.
Regardless of the budget, Shana will develop your original concept and guide you through the same pre-production process to ensure the final video meets your goal.
How can I begin working with you?
Complete this form and share your ideas. Shana will contact you within 24-48 hours.
How long should my film be?
The duration of your film will be tailored to your specific needs, including the type of video, the concept, the locations, and the budget.
What payment options do you accept?
We accept e-transfers, bank drafts, and credit cards through Stripe. A 3.3% fee will be added to your total for credit card payments to cover the processing fee.
What is your rescheduling policy?
We will discuss rescheduling the shoot dates before starting the project.
How long is the filming?
Films generally take 2 hours to 2 days to shoot, depending on the concept. Time varies from client to client.
What if I'm not comfortable on camera?
You can share your story without being on camera! Take advantage of a free call with Shana to brainstorm ideas and find the best way to express yourself.
What is your policy on refunds?
Shana is dedicated to providing an exceptional customer experience, prioritizing clear communication to ensure your complete satisfaction. Although she does not offer refunds, she actively values your feedback and strives to exceed your expectations. Before you embark on your journey together, you will find all the crucial details in a contract. Additionally, throughout the project, you will receive regular updates in Milanote for your approval, keeping you informed every step of the way.